Traditional login systems have enjoyed a remarkable longevity. Today, though, they’re no longer fit for purpose. The problem is not with the concept of the username and password combination. Rather, it’s that the system relies on the weakest element of any information security chain: the human being.

Advances in Artificial Intelligence (AI)-led voice biometrics technology now mean that it’s ready to replace traditional password authentication systems; bringing many significant advantages not just limited to logins. However, not every biometric authentication system is created equal. It’s important to recognise the differing capabilities of several authentication systems on the market today.

 

Traditionally, we’ve tended to consider biometrics as a whole without looking at the various advantages and disadvantages of voice recognition, fingerprints and facial recognition. It’s easy to think that each one provides the same degree of protection against hackers, but in truth each of these methods provides very different levels of accuracy and usability.

 

The problem with fingerprint analysis systems is that they require a smart and fairly expensive device with a built-in HD camera to capture the prints, and this significantly limits the accessibility of this method.

 

When it comes to facial recognition, many security concerns have surrounded the technology itself. In June this year San Francisco banned the use of facial recognition software by Police and other agencies. Check out this earlier blog about Fear of Identity Fraud.

 

In light of these weaknesses, the most reliable and practical way to authenticate users could well be voice biometrics.

Consumers can use a traditional telephone line, a smart phone or a web-based application, which then also enables organizations to deliver more inclusive customer services to all users irrespective of their age, income levels, proficiency with smart tech or their ability to afford a smart phone in the first place.

 

Voice verification happens ‘live’ throughout the conversation. Safeguarding against any change of circumstances – or people – on the other side of the line. Another important point is that, with voice biometrics, there’s no need for the user to share any personal or confidential data to be authenticated. Their voice sample is all that matters.

 

The technology provides a practically seamless way of passing through security: it’s quick, intuitive and secure, ensuring a great customer experience. It will be interesting see how this plays out – watch this space.

 

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